Client Service Policies
- Privacy(22Kb)
- Record Keeping(30Kb)
- NDCA(21Kb)
- Duty of Care(22Kb)
- Confidentiality and the Reporting of Serious Matters(25Kb)
- Telephone Confidentiality(22Kb)
- Confidentiality in Public Places(16Kb)
- Camera Mobile Phone Policy(21Kb)
- Access and Equity(23Kb)
- Eligibility for Service(18Kb)
- Exclusions(17Kb)
- Eviction(17Kb)
- Clients Assessed with Mental Health Issues with Whilst in Service(22Kb)
- Information, Advocacy and Referral(16Kb)
- Referral and Support Links(16Kb)
- Use of Professional Interpreters(16Kb)
- Provision of Legal Information(22Kb)
- Emergency Relief(28Kb)
- Client/staff Relationships(25Kb)
- Client Participation in the Decision-Making Process(16Kb)
- Allocations of Housing(22Kb)
- Support under SAAP in Community Housing(16Kb)
- Fee Policy(16Kb)
- Cleaning/key/linen Bond(16Kb)
- Shelter Policies(30Kb)
- Disclosure of Serious Criminal Offences Committed Against Clients(22Kb)
- Violence(45Kb)
- Drug and Alcohol Policy(61Kb)
- Indemnity Discharge - Personal Possessions(27Kb)
- Case Management Policy(106Kb)
- Complaints, Grievances and Appeals(53Kb)
- Client Complaints with Other Agencies(15Kb)
- Notification of Child Abuse(16Kb)
- Children’s Medication Administration(21Kb)
- Medical Emergencies Children(15Kb)
- Child support Role(22Kb)
- Children’s Unsafe Behaviours Parental Responsibility(16Kb)
- Child Restraints in Vehicles(22Kb)
**Adobe Reader is required to open and print Portable Document Format (PDF) files and is free to download from http://www.adobe.com/products/acrobat/readstep2.html. Various tools to enable access to these files for people using a screen reader can be found at http://access.adobe.com
